Terms and Conditions

These conditions of use explain the main rules that apply when you access or use Choctaw Landing Casino’s website, create or use a player account, play games, participate in promotions, or use any related services we make available online.

By visiting the site, registering an account, depositing, playing, or otherwise using our services, you agree to follow these site terms and any additional rules that apply to specific features (such as promotion rules or payment requirements). The goal is to set clear expectations for both you and the operator, including rights, responsibilities, and reasonable limits.

Who can use Choctaw Landing Casino

Choctaw Landing Casino is intended for adults only. You must be at least the legal gambling age in your jurisdiction to register and play.

It is your responsibility to confirm that online gambling and the use of our services are lawful where you are located. We may restrict, block, or limit access in certain countries, states, regions, or other locations based on legal, regulatory, risk, or operational considerations.

Creating your account - accurate details matter

To use real-money features, you’ll need to register an account in your own name. When you sign up, you agree to:

• provide accurate, current, and complete information (including contact details)
• keep your details updated if they change
• create and use only the number of accounts we allow per person, household, device, or payment method
• use payment methods and funding sources you are authorized to use

If we reasonably believe account information is false, misleading, outdated, or belongs to someone else, we may restrict account features until the issue is resolved.

Identity checks (KYC) - keeping the platform safe

To protect players and meet legal and risk requirements, we may ask you to verify certain information at any time, including before allowing withdrawals. Verification may include confirming your identity, age, address, and/or ownership of a payment method.

You may be asked to provide documents or additional information (for example, a government-issued ID, proof of address, or proof that a card or account belongs to you). If verification cannot be completed, certain actions may be delayed or limited, and in some situations the account may be closed in line with these platform rules.

Using your player account responsibly

Your account is personal. You may not share, transfer, sell, or let someone else use your account - and you may not use the platform on behalf of another person.

You are responsible for:

• keeping your username, password, and login access confidential
• all activity that occurs through your account (including deposits, bets, and redemption of promotions)
• using a secure device and network when accessing the site

If you believe your account has been compromised, contact support as soon as possible so we can help protect it.

Deposits, withdrawals, and account balances

Payment methods, limits, currencies, and availability may vary by location and may change over time. Choctaw Landing Casino may support deposits and withdrawals through methods such as Visa, MasterCard, or checks where available, but we do not guarantee that every method will be available in every region or at every moment.

Important points to understand:

• Processing times can vary due to verification, security reviews, banking timelines, or third-party processing.
• Withdrawal requests may be reviewed before approval to confirm eligibility, identity, and compliance with these service terms and any promotion rules.
• We may apply reasonable checks to help prevent fraud, unauthorized transactions, and misuse.
• If a charge is reversed or a payment is disputed (including chargebacks), we may temporarily limit account features while the matter is reviewed.

If a balance is shown incorrectly due to a display issue or system error, we may correct it in a fair and reasonable way (see “Errors and technical issues” below).

Bonus offers and promotions - extra rules can apply

Bonuses, free play, and promotional offers may be subject to additional bonus terms, including eligibility checks and play requirements. Always review the specific promotion rules shown in the offer before opting in or redeeming.

Promotion conditions may include:

• eligibility requirements (such as age, location, account status, or verification status)
• wagering requirements and contribution differences by game type
• time limits for claiming or using an offer
• game restrictions (some games may be excluded or contribute differently)
• maximum conversion or withdrawal limits where an offer specifies them
• restrictions for self-excluded or banned players

Some promotions may require membership in the Choctaw Rewards Club. Where points or free play are involved, earning rates and redemption methods may vary by game type and tier, and redemption may occur through approved channels such as a player portal or other designated methods when offered. If an offer is issued for a specific property or channel, it may be redeemable only as stated in the offer.

We may refuse, remove, or reverse a promotion benefit where we reasonably believe the offer has been claimed or used in a way that conflicts with the promotion rules or these account rules.

Games, software, and access - what you can expect

We work to provide a reliable experience, including casino content powered by third-party software providers (for example, Pragmatic Play). However, game and feature availability can vary due to location, device compatibility, updates, maintenance, licensing limits, or technical issues.

We may add, remove, suspend, or limit games, promotions, payment options, or site features at any time. If a game or feature is unavailable, it does not create an obligation to provide a substitute.

Fair play standards - keeping play honest

You agree to use the platform legally and fairly. Prohibited behavior includes:

• using the site for unlawful purposes
• providing false information or attempting to verify using documents that are not yours
• fraud, collusion, or attempts to exploit payment systems (including chargeback abuse)
• bonus abuse or promotion manipulation (including patterns intended to claim offers in unintended ways)
• using bots, scripts, automation tools, or unauthorized software
• attempting to interfere with site operations, game logic, or security measures
• allowing someone else to access or use your account

If we identify activity that appears inconsistent with normal recreational play or that creates an unfair advantage, we may review it and take reasonable action under these service terms.

When we may restrict service - balanced operator rights

To protect players and the integrity of the platform, Choctaw Landing Casino may, where reasonable and proportionate:

• refuse or limit service in certain cases
• restrict deposits or withdrawals while checks are completed
• suspend access to promotions or remove promotional benefits tied to misuse
• freeze gameplay or transactions for review
• suspend or close an account when rules are broken or verification cannot be completed

When possible, we aim to handle reviews promptly and communicate clearly, but timing can depend on the nature of the issue and any third-party verification or payment processing.

Errors, malfunctions, and technical interruptions

From time to time, technical problems can occur - including interrupted sessions, game malfunctions, incorrect displays, pricing or promotion mistakes, or balance inaccuracies.

If an obvious error occurs (for example, an incorrect crediting of funds, a clear bonus misconfiguration, or a malfunction affecting outcomes), we reserve the right to correct the mistake and address the impact in a fair and reasonable way. This may include adjusting balances, voiding affected bets, or reversing incorrectly awarded benefits when supported by logs and system records.

Responsible gaming and player protection

Gambling should be treated as entertainment, not as a way to make money. If play stops feeling fun or starts causing stress, we encourage you to take action early.

Responsible gaming tools or restrictions may be available depending on your location and the services offered, such as limits or self-exclusion options. If you need immediate help for a gambling problem, call 1-800-522-4700.

Our content and intellectual property

The website and its original content - including branding, design, text, graphics, and software elements - are owned by Choctaw Landing Casino or used under license.

You may not copy, reproduce, republish, distribute, reverse engineer, or commercially exploit any site content without prior written permission, except where allowed by applicable law for personal, non-commercial use.

Third-party services and external providers

Some parts of the platform rely on third parties, such as game studios, payment processors, verification partners, hosting providers, and analytics or security services. Their availability and performance may affect how and when certain features work.

Where third-party terms apply (for example, specific payment processing requirements), you agree to follow them as needed to use that service. We are not responsible for outages or failures caused by external providers beyond our reasonable control.

Limits of liability - reasonable boundaries

We aim to operate the platform responsibly, but we are not liable for losses or damages that result from:

• interruptions, delays, or outages
• device issues, unsupported browsers, or user error
• third-party failures (including payment networks or service providers)
• events outside our reasonable control (such as major network disruptions or force majeure)
• misuse of the platform, including sharing login details or allowing others to access your account

Nothing in these conditions of use limits rights that cannot be limited under applicable law.

No guarantees about continuous service

The website, games, and related services are provided on an “as is” and “as available” basis. While we work to keep the platform accessible and functioning well, we cannot promise uninterrupted access, constant availability of every game or payment method, or error-free operation at all times.

Updates to these conditions of use

We may update these site terms from time to time to reflect changes in services, legal requirements, security practices, or operational needs. The latest version posted on the website applies from the date it is published unless stated otherwise.

We recommend reviewing this page periodically, especially before depositing, playing, or joining a promotion.

Related policies you should review

These platform rules work alongside other policies and pages published on our site. Depending on how you use the services, you may also need to review our Privacy Policy, bonus-specific rules, cookie information, responsible gaming resources, and any AML/KYC-related guidance we publish.

Contacting Choctaw Landing Casino support

If you have questions about these service terms or how the platform works, contact us using the official support options shown on the website. Live chat support may be available, and we’ll do our best to provide clear, helpful answers.

Using Choctaw Landing Casino means following these rules so we can maintain a fair, secure, and reliable environment for adult players. Continued use of the platform indicates acceptance of the most current version of these conditions of use.